We are working to deliver your purchases as listed on the site with pictures and specifications, and in case you want to return the product for any reason please contact our customer service department to serve you:
From Jordan, on the number: +962 79 258 555
Or by e-mail: Support@doublemjo.com
- First of all, you must provide us with the order and warranty invoice, if any, until the exchange or return process is accepted.
- Products will be checked for safety before switching or returning
- The cover of the product must be intact, in order for the replacement process to take place; otherwise the customer will be charged the packaging fee.
- The period for reporting the product should not exceed 3 days.
- One of our freight partner drivers will collect the products for free. When your purchases checked and confirmed by our processing department, your amount will be processed and kept as a credit to the customer’s account on our website.
Warranty for defective goods:
- We appreciate that customers want to feel secure and confident when purchasing from an online store.
Thus, if you purchase electronic products from Double M Jordan and find it defect, you can contact us and bring the order and warranty sheet and we will examine it and work to replace or maintain it according to the technical report.
- If you receive a different item other than what you requested, you can contact the numbers and email mentioned above within a period not exceeding three days, to work on finding the appropriate solution.
- Your amount will be prepared and returned automatically to your credit card within 10-14 business days. Or you can also get the amount as an account balance within two business days.
For PayPal orders, we will refund the money within two business days.
Products that cannot be returned:
- If the customer makes the request personally from the site and the product is matching with the specifications and pictures displayed on the site, and the product is not defective, then the company disclaims any responsibility to return the product.
- When submitting the return request after the specified time, which is 3 days from the date of receipt.
- When using the product, when it is damaged, or when it is not in the same condition that you received it.
- Products whose serial numbers have been tampered or removed.
- Products without price tags, stickers, original packaging, or the lack of any of their accessories.